MEASURING SUCCESS
Transformation Should Produce Results
Digital transformation should not be measured simply by how much technology an organization implements.
Instead, organizations should ask:
Are we working more efficiently? Are people able to access information more easily? Are our systems more secure? Are we reducing unnecessary manual work? Are customers, residents, employees, or constituents having a better experience? Are we making better decisions? Are we prepared for what comes next?
It is the strategic use of technology, information, processes, and people to improve how an organization operates, serves its customers or community, manages information, makes decisions, and prepares for the future.